Order Processing:

  • We ship from San Diego, California.
  • We process orders within1-2 business days(include Saturday)
  • Successfully placed orders will receive a confirmation email with order details. If you don't receive order confirmation email, please also check your Spam folder or contact us for information.
  • If you need any assistance, please contact us at bot@xoombot.com.

Payment Method

We accepts all major credit cards -Visa, Master Card, Discover and American Express, PayPal, Money Order and Cashier Check.

Returns & Feedback

Any feedback on our services and products are extremely appreciated. Please kindly email us at bot@xoombot.com of any of your feedback. We will read it and strive to make improvements.

We accept returns within 30 days after purchase. Please contact us right away by email bot@xoombot.com to request your return within 30 days from when the order was placed. You will be issued a RMA number and the correspondent warehouse address. This information must be clearly marked on all boxes being returned.

To return your product, you should mail your product to the approved warehouse location when we issue the RMA #.

Damaged Goods

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please contact XoomBot customer service immediately at bot@xoombot.com and we will assist you to get reimburse from the carrier.

Defective Merchandise

We cannot accept returns due to defective material or workmanship caused by the manufacturer, but we will provide you the manufacturer contact information for warranty repair. 

Back Orders

You are allowed to back order items out of stock. You will be notified should any of the ordered items not be available. You will have the option at that time to purchase the item(s).